Shipping policy

Shipping Policy – CaseLab

Last updated: 22.02.2026

At CaseLab, we are committed to delivering your order safely and efficiently. This Shipping Policy outlines how we process, ship, and deliver products purchased from caselab.co.in.

CaseLab is operated under Sen Tech, a GST-registered business based in Trichy, Tamil Nadu, India.

1. Order Processing Time

All orders are processed within 1–2 business days after confirmation.

Orders placed on Sundays or public holidays will be processed on the next working day.

Once your order is shipped, you will receive tracking details via email or SMS.

2. Shipping Coverage

We currently ship across India.

If your location is serviceable by our courier partners, your order will be delivered directly to your address.

3. Estimated Delivery Time

Delivery timelines may vary depending on your location:

  • Metro cities: 2–4 business days
  • Other cities & towns: 3–6 business days
  • Remote areas: 4–8 business days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

4. Shipping Charges

Shipping charges (if applicable) are calculated at checkout.

We may offer free shipping on selected promotions or minimum order values.

5. Order Tracking

Once your order is dispatched, you will receive a tracking link to monitor your shipment.

If you do not receive tracking details within 48 hours of placing your order, please contact us.

6. Delayed or Lost Shipments

While we work with reliable logistics partners, CaseLab is not responsible for delays caused by third-party courier services.

In case of:

  • Significant delivery delays
  • Lost shipment

Please contact us, and we will assist you in resolving the issue as quickly as possible.

7. Damaged Package on Delivery

If your package appears damaged upon delivery:

  • Do not accept the package if visibly broken
  • Take clear photos
  • Contact us within 24 hours

We will review the case and arrange a replacement if eligible.

8. Incorrect Shipping Details

Please ensure that your shipping address and contact number are accurate.

CaseLab is not responsible for delivery failures due to incorrect or incomplete address details provided by the customer.

9. Contact Information

For any shipping-related queries, please contact:

CaseLab (Operated by Sen Tech)
Trichy, Tamil Nadu, India
📧 support@caselab.co.in
📞 +91 94896 56511